Scale-up Businesses Capitalising on the Right Technology for Success
TEAM Hub Support • September 1, 2021

Recruitment firms must strategise for sustainable growth once they attain scale-up level by validating their services and presence in the market. Technology, particularly recruitment software, is a significant investment that scale-ups can capitalise on to gain success.


Once the business starts to outgrow the current path, it becomes a question of whether the recruitment firm is looking at quick growth or aims to make an enduring industry impact.


Scaling up a business involves a flurry of activity and dynamic decision making. The goal is to have higher output while keeping the input low. Identifying the right area of business to grow or invest in is key.


So while exciting, it is not an easy stage for the business operation and expansion.

 The right time for recruitment agencies to scale up


Figuring out if it’s the right time to scale up takes some soul searching. Entrepreneurs must question if their business is ready.


For recruitment firms, it can be once the quality of their services is validated and they have a reliable source of income. It can be once the usual work processes start feeling limiting. Then the business owners can begin to look beyond their companies’ existing services and financial health while deliberating the potential for scaling up.


Alongside this, it’s necessary to be aware of obstacles that currently inhibit the business and impede progress. Getting rid of redundant business practices is a good place to start. Strategise ways for the business to be faster, better and more efficient.


Recruitment is all about people. Hence, having a system that delivers quick and superior recruiting services is beneficial to all. This involves doing away with manual processes and automating tasks. It also includes streamlining recruiting tools. Save time by integrating essential tools. For instance, get a recruitment software system that can integrate with different software systems such as video conferencing and candidate skills testing software.


Investing in software can be the right next step to take for many scale-ups. The database is the core of every recruitment business. Consequently, agencies must reflect on their current tools and software systems.


Take recruitment CRM as an example. It is fundamental to the recruiting desk. But does it allow recruiters to focus on the core tasks? Does it help achieve optimal success? If the answer is not a firm yes, it might be time to consider switching to a better, more well-suited recruitment agency software.

Choosing recruitment software judiciously

Making the correct choice in technology partnership improves the quality of work produced while also enhancing the work experience. In a competitive market like recruitment, the right recruitment software can make a huge difference. It helps recruiters quickly place top talents in suitable roles that form the core of recruitment.


Therefore, it is of paramount importance to ensure that the tools being used are suitable.


Recruitment scale-ups who are contemplating their choice of CRM software must think about what their expectations are from their new tech partner.

Improved systems for efficiency

Introducing a new tech into the business is about improving the process. A good recruitment software immediately streamlines the work and that simplifies the working system. This software provides a central platform for storing and accessing key data, boosts talent sourcing, streamlines candidate compliance checks and helps build better talent pipelines.

Automation


Time is the greatest benefit of using automated recruitment CRM software. Recruiting work contains a lot of time-consuming, labour-intensive tasks that are better left to the software. Using the CRM software system inevitably frees up a recruiter’s time. It can take over tasks such as job posting, pre-employment candidate assessment and CV screenings. Automating these repetitive recruiting tasks enables recruiters to gain time and focus on producing superior quality work to better serve candidates and hiring companies.

Quality communication

Maintaining regular and transparent communication improves relationships. Candidate experience often gets marred by poor communication. Utilising the recruitment software mobile app helps to respond quickly to emails and texts or keep notes of important conversations. CRM software makes communication easy.

High-performing tools for high-performing staff

Running a successful business is about employing the right people. And supporting these talented staff includes investing in the right tools. High performing recruiters need the support of good recruitment software solutions. It helps transform the workflow and reinforces positive results.

Don’t forget excellent customer support


The scale-up phase is a critical juncture for businesses. The recruitment firms that will be investing in better tech systems must keep client support in mind.


Thus, decision makers must be cautious about joining forces with the first recruitment CRM supplier they like. The best recruitment agency software is the one that has stellar features and easy functionality sustained by quality customer care.


The importance of excellence in client support is often discounted. But it pays to be careful. Recruiters will want a smooth sailing system that runs without a hitch. Yet they are bound to encounter problems and will need an experienced consultant to help them navigate the issue.



Going through customer testimonials, Trustpilot scores and paying attention to market reviews helps pin down the perfect recruitment software.


Service Provider Spotlight




This article has been provided by Paul Thomson, Sales & Marketing Director at TEAM Service Provider – Ikiru People.


Ikiru People is a leader in the supply of technology solutions and services to recruitment, staffing and executive search businesses, as well as corporate HR teams around the world – providing the platforms they need to test and train candidates, support further development, enhance the recruitment process and source the best talent.




By JMW Solicitors May 29, 2025
The Supreme Court handed down its ruling in the case of For Women Scotland v The Scottish Ministers on 16 April 2025. They have ruled that when it comes to the provisions of the Equality Act 2010 (“EA 2010”), “sex” means “biological sex”. This does not include transgender people, even if they have a Gender Recognition Certificate (“GRC”). There has been widespread public debate surrounding the decision since it was handed down. In this article, we will attempt to clarify the implications of the decision. Background to the case The legal issue emerged following a Scottish government initiative in 2018 which aimed to improve female representation on public boards. At the time the initiative was launched, transgender women with a GRC were considered, for the purpose of the Gender Representation on Public Boards (Scotland) Act 2018 (“ ASP 2018 ”), to fall within the definition of a “woman”. According to the accompanying statutory guidance, this therefore brought transgender women with a GRC within the definition of a ‘woman’ under the EA 2010. In 2020, For Women Scotland Ltd, an organisation that campaigns to strengthen women’s rights in Scotland, challenged the government guidance. This resulted in new statutory guidance being issued, highlighting that section 212 of the EA 2010 defines a “woman” as “a female of any age”, and stating that a trans-feminine person with a GRC is a woman for the purpose of gender representation on public boards. For Women Scotland Ltd challenged the new statutory guidance in 2022, advancing the argument that the definition of a “woman” under the EA 2010 refers to biological sex, and therefore a trans woman with a GRC should not be included. This was the issue to be determined by the Supreme Court. The Supreme Court decision The Supreme Court unanimously allowed the appeal by For Women Scotland Ltd and held that within the EA 2010, the terms “man”, “woman” and “sex” refer to biological sex. The Supreme Court concluded this interpretation was necessary for clarity and coherency for provisions on maternity and pregnancy as well as other sex-based protections. The Court emphasised the importance of the Act being consistent and confirmed it would not be appropriate to include different definitions of “sex” for different parts of the Act. The Supreme Court stated that this decision does not reduce the separate protection against discrimination which is afforded to transgender people under the protected characteristic of gender reassignment. EHRC guidance The Equality and Human Rights Commission has issued interim guidance on the main consequences of the judgment, which can be found here . This guidance reiterates that it is compulsory for employers to provide sufficient single-sex toilets in the workplace and, where required, single-sex washing and changing facilities. Furthermore, trans women should not be permitted to use the women’s facilities and trans men should not be permitted to use men’s facilities. The guidance identifies that in some circumstances, the law allows trans women (biological men) not to be permitted to use the men’s facilities, and trans men (biological woman) not to be permitted to use the women’s facilities. Where there are facilities available to both men and women, however, trans people should not be put in a position where there are no facilities for them to use. The EHRC has confirmed that it intends to provide an updated Code of Practice to the UK Government which will help employers and other bodies to understand their duties under the Equality Act and put these into practice. Implications for the workplace The recent judgment will require employers to review their policies when it comes to toilets, changing rooms and washing areas. Following the Supreme Court decision, the starting point is that transgender people should use the bathroom correlating to their biological sex. However, there are legal risks in this approach, as transgender people are protected against discrimination by the characteristic of gender reassignment. A person with gender dysphoria may also have the protected characteristic of a disability. If a workplace bathroom policy is seen to be discriminatory on the basis of gender reassignment or gender dysphoria, then the company could be at risk of tribunal proceedings on this basis. Employers should identify which facilities a transgender person may use while also retaining some single-sex facilities. As an alternative, the 1992 regulations provide that employers may provide facilities in a room with a lock capable of being secured from the inside, to be used by one person at a time. These can be used by anyone. Employers may consider choosing to update their facilities to unisex options which are compliant with these standards. Fundamentally, this is an issue of competing rights. Companies will need to assess which rights are engaged in each individual case and consider how any policy could impact potential discrimination claims on the basis of: Sex, Gender reassignment, Religion and belief, and Disability. Article by JMW Solicitors LLP
By TEAM Network May 7, 2025
The global economy is facing serious disruption and there are few signs that this uncertainty will ease any time soon. 
By Marsh Commercial May 6, 2025
Starting a Recruitment Business? Here’s what you need to know about Business Insurance
By Marsh Commercial April 16, 2025
We’re thrilled to share some exciting news with you! We’ve teamed up with Marsh Commercial as our go-to insurance broker, dedicated to providing you with business insurance that’s perfectly tailored to the needs of recruitment businesses like yours.
By Simon Bliss April 8, 2025
The Spring Statement, Trump and Tariffs How can recruiters best navigate the coming storm?
By JMW Solicitors LLP March 31, 2025
The Employment Rights Bill was introduced in the House of Commons on 10 October 2024. It is currently in the House of Lords for scrutiny, with its second reading due on 27 March 2025. If it is passed, it promises to reshape the employment landscape. Some of the key provisions are summarised below.
February 19, 2025
Legal Recruitment Update: Neonatal Leave and Pay Effective from 6 April 2025
By Andy Dunne February 13, 2025
The first-ever TEAM Netwalk took place last year, a day before the TEAM Annual Conference 2024 and it was a fantastic way to start the event! We teamed up with Julia Doherty from Adventure Geek , raising money for SHOUT UK , to give Members and partners the opportunity to swap the boardroom for fresh air, open conversations and wonderful countryside views . What is Netwalking? As Julia put it, Netwalking is like netWORKing, but better - it takes conversations outside, removing the formal setting and allowing discussions to flow naturally. There’s real science behind it, too. Walking side by side rather than face to face makes people more open, leading to deeper and more authentic conversations . The Route: Kenilworth Castle & Alpaca Farm The 6.5-mile trail started and ended at Kenilworth Castle , just across from Chesford Grange Hotel, where our Conference takes place. The route had beautiful countryside paths and we even passed an alpaca farm along the way! It was purposely chosen to be an easy (and flat!) walk, to encourage relaxed discussions rather than a physical challenge. More Than Just Business – A focus on Mental Health One of the biggest takeaways from the Netwalk was that networking isn’t just about business - it’s about people . Getting to know each other in a relaxed setting strengthened relationships beyond just the same old recruitment chat. In 2024, TEAM put a real focus on the Mental Health and wellbeing of our Members and Partners , launching a series of 10 specialist webinars on Mental Health and Wellbeing . The Netwalk was at the heart of this, it was not only a chance to connect but also an opportunity to raise awareness and support for mental health in our industry. The event was run in support of SHOUT UK , a mental health charity offering free, confidential crisis support via text . John Docherty, Founder of ATP Technical, shared his experience: “I enjoy a long walk or run, but it’s always with people I know. The 2024 TEAM conference offered me a new experience; to walk with people I’ve never met before. The route was picturesque and the weather warm, all the ingredients needed to start talking. About anything. I made connections with people on both a personal and professional level which served me well not just for the next two days but for the long term. PLEASE, sign me up for Netwalk 2025!” Janine Ambrose, Back Office Support Services: "For me, walking side by side created natural, easy conversations about business, well-being and just being yourself" By the end of the walk, new connections have been made and everyone felt energised for the Conference ahead. With only 30 spaces available , it was an impactful yet intimate way to start the event. If you missed out last year, we are hosting Netwalk #2 at TEAM Conference 2025! This year taking place on Thursday April 3rd - we are following the same route (only shortening it slightly!), with Julia Doherty leading the way. TEAM Service Provider, Back Office Support Services have kindly sponsored the Netwalk, choosing SHOUT UK as their chosen charity, which we are thrilled to be supporting for a second year.  There are only 30 spaces available, so be sure to reserve your space HERE . (You must be attending the TEAM Conference to participate! You can book your Conference ticket HERE .) Join us for the next TEAM Netwalk in 2025 it’s the perfect way to connect, reset and start Conference in the best way possible!
October 21, 2024
Earlier this month, Managing Director of TEAM, Andy Dunne , took to the stage at the Birmingham Recruitment Agency Expo to talk networking and…LEGO®?! You see, Andy says that building a professional network takes time and effort, much like assembling a LEGO® masterpiece. You need patience, persistence, and the right pieces to create a solid network. Off the back of his talk at #RecExpo, we crafted a practical 13-step guide to help you build, develop, and strengthen your connections, brick by brick. In our free downloadable guide , you'll have the opportunity to brainstorm and set clear goals that align with both your personal and business objectives. Use these strategies to help you expand your professional reach and grow a strong professional network that will eventually boost your bottom line. Just like constructing a complex LEGO® set, every connection you make adds another layer of strength to your network. You'll discover how to develop your own personal brand, showcasing your commitment to your growth and professional development. The guide even includes a blueprint for success, offering you personalised steps to take, with helpful tips on using AI to create a tailored networking plan. Explore old and new networking methods and evaluate which approach works best for you and your business. Learn how to build valuable partnerships and collaborations that will expand your network and extend your reach. Remember - just like building with LEGO®, networking should be fun! Here’s a sneak peek at the first 3 actions you can implement today: 1. Networking like LEGO® Brainstorm the types of events you could attend that will benefit you and your business - whether they’re industry conferences, local meetups, or workshops. Then, set a goal to attend one event per month between now and Christmas. At each event, make a point of meeting at least five new contacts and actively follow up with them. Check out Hung Lee’s Recruiting Brainfood list of upcoming Recruitment and TA Events . 2. LEGO® & networking: An Investment in your Busines Identify two specific networking activities to invest in this month. This could be attending an industry event, joining a professional group, or scheduling one-on-one meetings with key contacts. Then, allocate both time and money for these activities and commit to them, recognising that these investments are essential building blocks for long-term success. 3. Follow a plan: The Blueprint for Networking Success Create a simple networking plan for the next three months. Identify the key people you want to connect with, the events to attend, and specific actions to take. Download the guide to get a ChatGPT prompt that will help you generate a personalised networking plan! In the guide, you’ll also find some impressive top networking tips, an explanation and how to implement those tips, from eight leading networkers in the recruitment industry. If you haven’t heard of them yet (which we doubt!) get connected: Wendy McDougall (CEO of Firefish Software) Jo Major (Diversity in Recruitment) Si Bor (Embedded Ops) Hishem Azouzz (Hector) Vanessa Raath (The Talent Hunter) Simon Bliss (Chairman of TEAM) Kate O’Neil (Kate O’Neil Coaching) Jo Phillips (The Woman Behind the Women) Their inspirational insights will help you refine your strategy and make meaningful connections. Ready to start building your network? Download our free guide and get access to a step-by-step blueprint designed to help you create a solid, lasting network. With our handy downloadable guide, you’ll be on your way! Who are TEAM? TEAM is the UK’s largest recruitment network. We exist to create opportunities for recruiters, whether solo or established agencies, to save on costs and increase revenue , through extensive access to services, as well as offering a safe, collaborative national network to help businesses and people reach their potential.
The future of recruitment : how ai and automation are revolutionizing candidate and employer acquisition
By Andy Dunne October 16, 2024
The recruitment industry is undergoing a significant transformation, driven by Artificial Intelligence (AI) and digital advancements.
More Posts