How to Use Technology to Improve Your Candidate Experience
TEAM Hub Support • August 19, 2021

It’s no secret that well-designed recruitment software can make your job as a recruiter easier. But it’s also worth asking – how can you use it to improve the candidate experience too?



When the market is candidate-short, it’s in your interest to put candidates first. Here are a few ways recruitment software can do just that…


 Put candidates in the driver’s seat

When it comes to handling personal information, recruitment software puts candidates firmly in the driver’s seat.

Any good CRM should come with a secure candidate portal where candidates are in control of the personal information they share and can update their job preferences as they see fit.



Your CRM is also a great tool for communicating with your candidates and keeping your process transparent. A good candidate portal will show candidates the jobs that they have applied to and communicate the status of their application meaning they are never left in the dark.

Provide a more personal service

As with any kind of technology, recruitment tech is there to automate the time-consuming tasks so you can focus on building relationships with your candidates


Recruitment software is designed to free up a lot of your time so you can focus on providing a better, more personalised experience for every candidate.


With less administrative burden, a more streamlined recruitment process and a more resourceful database to work with, this provides a better experience for everyone involved.

Keep communication on point

No candidate likes being targeted with irrelevant job ads or any other content that doesn’t speak directly to them and this will never happen to your candidates if you’re working with a well-segmented candidate database.


With the right technology, your candidates will only receive job alerts that are directly relevant to their current situation.

Contact recording also ensures your communication is on point with every candidate. There’s nothing more embarrassing than a candidate being contacted twice about the same opportunity and this won’t happen if activities are automatically recorded against the candidate’s record.


Good recruitment software also clearly highlights how engaged a candidate is with your business or what stage they’re at in the hiring process – for example, if they’re out for interview, at offer stage, etc. This shows you who is engaged but also who isn’t. Flagging candidates who’ve been buried and missed gives recruiters the opportunity to re-engage them and serve them better. 

Avoid CVs falling through the cracks


How many times a month do you see this situation happen: a CV lands in your inbox, you save it to your desktop to look at it later, you completely forget about it then spot it two weeks later, call up the candidate up and are left kicking yourself because they’ve already been scooped up by a competitor?


Recruitment software automates the process of collecting applications and digitally records them in the CRM, so no CV goes unnoticed. An automatic acknowledgement will also be emailed each time a candidate successfully submits a CV and recruiters can see clearly who has applied and who still needs to be responded to.



So, if you’re in the process of shopping around for a new recruitment software, or even looking into a CRM for the very first time, make sure you think about what’s in it for the candidate as well as your recruiters when making your choice.



Service Provider Spotlight

This article has been provided by David Connolly, Senior Growth Outreach Specialist at TEAM Service Provider – Firefish Software.


Firefish Software is a combined recruitment marketing and CRM software that’s changing the way businesses recruit.

Since launching in 2010, they’ve helped hundreds of recruiter-owned agencies gain serious competitive edge by combining their recruitment CRM and marketing activities onto one platform. 


They’re currently serving more than 50 TEAM Member agencies, helping them make 25% more placements by recruiting the Firefish way. 



By TEAM Network September 4, 2025
Outsourcing or Using Agency Workers? Here’s Why Mach Recruitment Ltd v Oliveira Matters
By Marsh Commercial August 6, 2025
In the recruitment industry, trust and confidentiality are the cornerstones of your daily operations. Handling sensitive data - such as CVs, ID documents and banking details - requires vigilance. Unfortunately, cybercriminals are increasingly targeting recruitment agencies, exploiting human vulnerabilities through social engineering tactics. 
By JMW Solicitors LLP July 3, 2025
As of this week, the Employment Rights Bill has completed the committee stage in the House of Lords. It is due for report stage from 14 July 2025, which is technically the last chance to make amendments. 
By JMW Solicitors May 29, 2025
The Supreme Court handed down its ruling in the case of For Women Scotland v The Scottish Ministers on 16 April 2025. They have ruled that when it comes to the provisions of the Equality Act 2010 (“EA 2010”), “sex” means “biological sex”. This does not include transgender people, even if they have a Gender Recognition Certificate (“GRC”). There has been widespread public debate surrounding the decision since it was handed down. In this article, we will attempt to clarify the implications of the decision. Background to the case The legal issue emerged following a Scottish government initiative in 2018 which aimed to improve female representation on public boards. At the time the initiative was launched, transgender women with a GRC were considered, for the purpose of the Gender Representation on Public Boards (Scotland) Act 2018 (“ ASP 2018 ”), to fall within the definition of a “woman”. According to the accompanying statutory guidance, this therefore brought transgender women with a GRC within the definition of a ‘woman’ under the EA 2010. In 2020, For Women Scotland Ltd, an organisation that campaigns to strengthen women’s rights in Scotland, challenged the government guidance. This resulted in new statutory guidance being issued, highlighting that section 212 of the EA 2010 defines a “woman” as “a female of any age”, and stating that a trans-feminine person with a GRC is a woman for the purpose of gender representation on public boards. For Women Scotland Ltd challenged the new statutory guidance in 2022, advancing the argument that the definition of a “woman” under the EA 2010 refers to biological sex, and therefore a trans woman with a GRC should not be included. This was the issue to be determined by the Supreme Court. The Supreme Court decision The Supreme Court unanimously allowed the appeal by For Women Scotland Ltd and held that within the EA 2010, the terms “man”, “woman” and “sex” refer to biological sex. The Supreme Court concluded this interpretation was necessary for clarity and coherency for provisions on maternity and pregnancy as well as other sex-based protections. The Court emphasised the importance of the Act being consistent and confirmed it would not be appropriate to include different definitions of “sex” for different parts of the Act. The Supreme Court stated that this decision does not reduce the separate protection against discrimination which is afforded to transgender people under the protected characteristic of gender reassignment. EHRC guidance The Equality and Human Rights Commission has issued interim guidance on the main consequences of the judgment, which can be found here . This guidance reiterates that it is compulsory for employers to provide sufficient single-sex toilets in the workplace and, where required, single-sex washing and changing facilities. Furthermore, trans women should not be permitted to use the women’s facilities and trans men should not be permitted to use men’s facilities. The guidance identifies that in some circumstances, the law allows trans women (biological men) not to be permitted to use the men’s facilities, and trans men (biological woman) not to be permitted to use the women’s facilities. Where there are facilities available to both men and women, however, trans people should not be put in a position where there are no facilities for them to use. The EHRC has confirmed that it intends to provide an updated Code of Practice to the UK Government which will help employers and other bodies to understand their duties under the Equality Act and put these into practice. Implications for the workplace The recent judgment will require employers to review their policies when it comes to toilets, changing rooms and washing areas. Following the Supreme Court decision, the starting point is that transgender people should use the bathroom correlating to their biological sex. However, there are legal risks in this approach, as transgender people are protected against discrimination by the characteristic of gender reassignment. A person with gender dysphoria may also have the protected characteristic of a disability. If a workplace bathroom policy is seen to be discriminatory on the basis of gender reassignment or gender dysphoria, then the company could be at risk of tribunal proceedings on this basis. Employers should identify which facilities a transgender person may use while also retaining some single-sex facilities. As an alternative, the 1992 regulations provide that employers may provide facilities in a room with a lock capable of being secured from the inside, to be used by one person at a time. These can be used by anyone. Employers may consider choosing to update their facilities to unisex options which are compliant with these standards. Fundamentally, this is an issue of competing rights. Companies will need to assess which rights are engaged in each individual case and consider how any policy could impact potential discrimination claims on the basis of: Sex, Gender reassignment, Religion and belief, and Disability. Article by JMW Solicitors LLP
By TEAM Network May 7, 2025
The global economy is facing serious disruption and there are few signs that this uncertainty will ease any time soon. 
By Marsh Commercial May 6, 2025
Starting a Recruitment Business? Here’s what you need to know about Business Insurance
By Marsh Commercial April 16, 2025
We’re thrilled to share some exciting news with you! We’ve teamed up with Marsh Commercial as our go-to insurance broker, dedicated to providing you with business insurance that’s perfectly tailored to the needs of recruitment businesses like yours.
By Simon Bliss April 8, 2025
The Spring Statement, Trump and Tariffs How can recruiters best navigate the coming storm?
By JMW Solicitors LLP March 31, 2025
The Employment Rights Bill was introduced in the House of Commons on 10 October 2024. It is currently in the House of Lords for scrutiny, with its second reading due on 27 March 2025. If it is passed, it promises to reshape the employment landscape. Some of the key provisions are summarised below.
February 19, 2025
Legal Recruitment Update: Neonatal Leave and Pay Effective from 6 April 2025